How can a company go from close to a start up to over one billion in sales in 10 years? How can a company sell a commodity product online to a price sensitive consumer and still make money? How can a company hire thousands of people and still have a small handbook? If Zappos can is it possible you can as well? The video below shows the C.E.O. of Zappos being interviewed and it amazes me how humble he is considering all he has done.
Zappos early on focused on customer service and then culture as the driving factors that made them different than their competitors and it paid off in a huge way. Watch the video and then ask yourself how you can copy some of what Zappos is able to do and use it in your company or job. Enjoy the show.