Tuesday, May 25, 2010

The Zappos Way

How can a company go from close to a start up to over one billion in sales in 10 years? How can a company sell a commodity product online to a price sensitive consumer and still make money? How can a company hire thousands of people and still have a small handbook? If Zappos can is it possible you can as well? The video below shows the C.E.O. of Zappos being interviewed and it amazes me how humble he is considering all he has done.

Zappos early on focused on customer service and then culture as the driving factors that made them different than their competitors and it paid off in a huge way. Watch the video and then ask yourself how you can copy some of what Zappos is able to do and use it in your company or job. Enjoy the show.

Wednesday, May 19, 2010


Everyone needs goals - they are what get us out of bed in the morning. Most of the time people think they have a goal when they just want something. It can't be called a goal unless it is SMART. SMART goals are goals that have the following five characteristics.

S - specific
M - measurable
A - attainable
R - realistic
T - time bound
This year every person in our company has a

Tuesday, May 11, 2010

5 Steps To Work Through Conflict

Business is full of opportunities for conflict. Working through issues with customers, suppliers or co-workers can easily end in the wrong way. Often times the quick reaction is to lash out and attack. In a business climate that has been downsized and given more responsibility, many people don’t have the patience or the time to resolve issues so they head straight to conflict.
That doesn’t have to be the way. John Quelch, a Harvard Business Review writer, recently wrote on this topic. He covers five steps to work through conflict. He begins with the concept of “Frame Your Argument” which means don’t begin with attacking – begin with

Monday, May 3, 2010

Office Recycling Program

As part of our Lean Program, we have started an office recycling program that has a goal of reducing our office waste. Lean is a philosophy of reducing waste and one waste is office waste. In 2007 we put recycling tubs in each office and have been encouraging each person at the company to put all paper in the recycle bin. This bin is then combined with our paper waste from the printing operation and then recycled.

One interesting outcome of this program